WEBSITE TERMS AND CONDITIONS

Please read these terms and conditions carefully before using this site

What’s in these terms?

These terms tell you the rules for using Hawk Incentives Limited’s website www.dfdsrewards.com (“our site” or “this site”).

Who are we and how to contact us

This site is operated by Hawk Incentives Limited (“Hawk Incentives”). Hawk Incentives Limited is registered in England and Wales under company number 04155659.

Hawk Incentives’ registered office is Westside, London Road, Hemel Hempstead, Hertfordshire, United Kingdom, HP3 9TD and our contact telephone number is 0207 419 8100. Our VAT number is 897 3979 32.

To contact Hawk Incentives, please email using the ‘Contact Us’ page of this site.

By using Hawk Incentives’ site you accept these terms

By using Hawk Incentives’ site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use this site.

Hawk Incentives recommends that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of this site:

Hawk Incentives may make changes to these terms

Hawk Incentives may, without prior notification or consent, amend these terms from time to time to reflect changes to our products and services, our users’ needs and our business priorities. Every time you wish to use this site, please check these terms to ensure you understand the terms that apply at that time. We will try to give you reasonable notice of any major changes.

Hawk Incentives may make changes to the site

Hawk Incentives may update and change this site from time to time without prior notification or consent to reflect changes to our products and services, users’ needs and business.

Hawk Incentives may suspend or withdraw the site

Hawk Incentives’ site is made available free of charge.

Hawk Incentives do not guarantee that this site or any content on it, will always be available or be uninterrupted. Hawk Incentives may suspend, withdraw, or restrict the availability of all or any part of this site for business and operational reasons. Hawk Incentives will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access this site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of Hawk Incentives’ security procedures, you must treat such information as confidential. You must not disclose it to any third party.

Hawk Incentives have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us using the ‘Contact Us’ page of this site.

How you may use Hawk Incentives material on the site

Hawk Incentives are the owner or the licensee of all intellectual property rights in this site, and in the material published on it. Copyright laws and treaties around the world protect those works. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from Hawk Incentives’ site for your personal use and you may draw the attention of others within your organisation to content posted on this site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Hawk Incentives’ status (and that of any identified contributors) as the authors of content on this site must always be acknowledged.

You must not use any part of the content on Hawk Incentives’ site for commercial purposes without obtaining a licence to do so from Hawk Incentives or Hawk Incentives’ licensors.

If you print off, copy or download any part of Hawk Incentives site in breach of these terms of use, your right to use this site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do not rely on information on this site

The content on this site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on this site.

Although Hawk Incentives make reasonable efforts to update the information on this site, Hawk Incentives make no representations, warranties or guarantees, whether express or implied, that the content on this site is accurate, complete or up to date.

Hawk Incentives are not responsible for websites our site links to

Where Hawk Incentives’ site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by Hawk Incentives of those linked websites or information you may obtain from them.

Hawk Incentives have no control over the contents of those sites or resources.

Hawk Incentives responsibility for loss or damage suffered by you

Whether you are a consumer or a business user:

If you are a business user:

In particular, we will not be liable for:

If you are a consumer user:

Hawk Incentives are not responsible for viruses and you must not introduce them

Hawk Incentives do not guarantee that this site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access this site. You should use your own virus protection software.

You must not misuse this site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to this site, the server on which this site is stored or any server, computer or database connected to this site. You must not attack this site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Hawk Incentives will report any such breach to the relevant law enforcement authorities and Hawk Incentives will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use Hawk Incentives’ site will cease immediately.

Rules about linking to our site

You may link to Hawk Incentives’ home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to Hawk Incentives’ site in any website that is not owned by you.

This site must not be framed on any other site, nor may you create a link to any part of this site other than the home page.

Hawk Incentives reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact us using the ‘Contact Us’ page of this site.

Which country’s laws apply to any disputes?

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and Hawk Incentives both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Hawk Incentives trade marks are registered

BLACKHAWK NETWORK®, BONUSBOND®, CARE-4®, PURE®, CYCLESCHEME®, TECHSCHEME® and SUPERCHEQUES® are trademarks owned by Blackhawk Network Holdings Inc. You are not permitted to use them without Hawk Incentives’ approval, unless they are part of material you are using as permitted under these terms and conditions.

Terms and conditions

DFDS Rewards Promotion

  1. The promotion is open to qualifying UK residents aged 18 or over, excluding employees of the Promoter and its affiliates, agents, the immediate families of such employees and any other person connected with this promotion.
  2. All participants must have purchased a ferry ticket for one of the qualifying offers and successfully complete the promotional claim process.
  3. Participants of this promotion must purchase a ferry ticket for one of the following routes: Dover-Calais/Calais-Dover, Dover-Dunkirk/Dunkirk-Dover.
  4. The offer is valid for long break (5+ days) and one-way bookings for cars, motorhomes and motorcycles only - all other vehicle types are excluded. Phone bookings are subject to a £5 booking fee.
  5. Participants must purchase their ferry ticket between 24 April and 5 June 2019, for travel between 25 April and 15 July 2019.
  6. All eligible participants will need to have their email address and PIN to hand when making their claim. The PIN will be sent to eligible customers via an Invitation to Claim email from DFDS Rewards, 7 working days after they have made their outward journey.
  7. All eligible participants are able to claim £10 for an eligible one way journey and £20 for an eligible return journey, within the promotional period.
  8. The claim period for this offer will begin 7 working days after your outward journey has been completed, and ends on 31 August 2019.
  9. The offer is fulfilled online via a prepaid card.
  10. Eligible customers will be contacted by the Administrator 7 working days after completion of their outward journey.
  11. The Administrator will contact the eligible customer via email with a link to the Promotional Site to make their claim.
  12. The Promotional Site will ask the customer to enter their PIN and email address, then confirm their full name and their home address – home address is required for postage of the card.
  13. On successful validation of the claim the card will be delivered to the customer from the Administrator within 7 working days.
  14. In order to be able to use the DFDS Reward Card, it must be activated before the expiry date as stated on the front of the card.
  15. The card will be valid until the expiration date printed on the front of the card. For full details of the card terms of use and associated charges, please visit this web address legal.purecard.com/terms?cctid=1cbVf6CIYMjdW50371cbVf6CIYMjd.
  16. The card cannot be used to purchase fuel via a Pay@Pump facility. The card cannot under any circumstances be used to withdraw cash via cashback and cannot be used for cash withdrawals via ATM.
  17. There are no cash alternatives.
  18. The DFDS Reward Card is issued by Blackhawk Network (UK) Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900023; pursuant to license from Mastercard International. Mastercard® is a registered trademark of Mastercard International Incorporated.Blackhawk Network (Europe) Limited, Company number 07956446, Westside, London Road, Hemel Hempstead, Hertfordshire, United Kingdom, HP3 9TD.
  19. Your data will be kept and processed in accordance with the Data Protection Act 1998.
  20. By completing the form on the Promotional Site and submitting a claim, all participants will be deemed to have accepted and be bound by the rules and consent of the Administrator processing their personal data for the purposes of the administration of this promotion. The Promoter is the data controller and the Administrator is the data processor. The Administrator shall use the data submitted by participants for the purposes of operating this promotion only and the privacy policy for this promotion is available at: www.ourprivacycommitments.com.
  21. By opting into the marketing consent of the Promoter, the participant gives their consent to the transfer of their name, surname, booking number, postal address and email to the Promoter. The Promoter’s privacy policy is available at: www.ourprivacycommitments.com.
  22. Only one claim is permitted per eligible booking.
  23. The offer is not transferrable.
  24. The offer cannot be used in conjunction with any other offers.
  25. If you encounter an issue with the online claim process on the promotional site, please contact 0344 381 9463^ for assistance. Lines are open Monday to Friday, 9am-6pm, excluding public holidays. Calls may be recorded and may be monitored.
  26. If for any reason you encounter a problem with your DFDS Reward Card once you have received it, please contact the Promoter on 0344 800 6435^ for assistance. Lines are open Monday to Friday, 9am-6pm, excluding public holidays. Calls may be recorded and may be monitored.
  27. These terms and conditions prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Participants of the Promotion agree to be bound by these terms and conditions.
  28. The Promoter and Administrator reserves the right to investigate and undertake all such action, as is reasonable, to protect itself against fraudulent or invalid claims including, without limitation, to require participant to provide further verification as to proof of purchase. In addition, the Promoter and the Administrator reserves the right to reject those claims which it considers, in its absolute discretion, are fraudulent or invalid.
  29. Insofar as permitted by law, neither the Promoter and Administrator, nor its agents or distributors will, permitted by law, be responsible or liable to compensate the participant or other bearer, or accept any liability, any personal loss or injury occurring whilst using the offer or this promotion and neither can they guarantee the quality and/or availability of the services offered when using the offer and cannot be held liable for any resulting personal loss or damage. Your statutory rights are unaffected.
  30. This promotion is administered by Blackhawk Network (Europe) Limited. All correspondence regarding this offer should be directed to “DFDS Rewards Promotion, Blackhawk Network (Europe) Limited, Westside, London Road, Hemel Hempstead, Hertfordshire, United Kingdom, HP3 9TD”.
  31. The Promoter of this offer is “DFDS Newcastle Ltd, Nordic House Western Access Road, Immingham Dock, Immingham, North East Lincolnshire, DN40 2LZ. Company number: 00995079”.
  32. The Promoter and Administrator’s decision regarding any aspect of the promotion is final and binding. If for any reason any aspect of this competition is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this competition, the Promoter may in its sole discretion modify or suspend the competition or invalidate any affected entries. If an act, omission, event or circumstance occurs which is beyond the reasonable control of the Promoter and which prevents the Promoter from complying with these terms and conditions the Promoter will not be liable for any failure to perform or delay in performing its obligation.
  33. Any question concerning the legal interpretation of these Terms and Conditions will be construed in accordance with the law in England and Wales. The Courts of England and Wales will have exclusive jurisdiction.


A claim will be deemed invalid if the participant:

  1. Resides outside of the UK.
  2. Failed to complete a Qualifying Booking during the Promotional Period.
  3. Failed to make a claim during the Reclaim Period.
  4. Failed to complete the claim on the Promotional Site correctly.
  5. Failed to otherwise comply with these Terms and Conditions as determined by the Promoter or Administrator in its sole discretion.
  6. Failed to comply with the DFDS Terms of Business, available online at www.dfdsseaways.co.uk/customer-service/terms-and-conditions. Redeeming the offer is deemed acceptance of these terms and conditions.
  7. Failed to make the claim on the promotional site (Administrator) later than midnight on 31 August 2019. The Promoter and Administrator accepts no responsibility for any claims that are incomplete, illegible, corrupted, lost, damaged, delayed or fail to reach the Administrator no later than midnight on 31 August 2019.


^ Calls to this 0344 number are charged at the same standard rate as 01 or 02 landline numbers, even when calling from a mobile.

Copyright © Blackhawk Network 2020 All rights reserved